Silence is a condition to fly on Southwest

Last week, Duff Watson, an A-list Southwest flyer and father of two, reported poor customer service by tweeting while waiting for his flight to depart from Denver. Not only did Southwest ignore  his tweet, but he also got kicked off  the plane with his two children because of it. The agent would only let Duff and his family board the flight if he deleted the incriminating tweet.

 

It looks like Southwest airlines does not like to be reminded that it is accountable to its customers. The airline justifies its violation of freedom of speech by evoking concerns for the safety of the agent who felt threatened by the tweet. It is our right as consumers to express our dissatisfaction and exercise our freedom of speech. Watson’s experience is an unacceptable attempt by Southwest to silence its customers.

 

Tell Southwest to respect its customers’ right to speak up against bad service.

 

After finally boarding the plane, Duff Watson tweeted at Southwest airlines, venting his frustration after what he considered to be poor customer service from Southwest. The “very upset, very embarrassed, very humiliated" customer recalls tweeting "something to the effect of, 'Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA." Watson did not use any profane language, but apparently Southwest defends its agent’s decision to de-board Watson and his family by claiming that she felt threatened.

 

Southwest’s blackmail of Duff Watson hindered his freedom of speech and his right as a customer. Duff Watson’s tweet wasn’t threatening the safety of anyone in the airport, the gate or the plane. Instead of violating the law and de-boarding an unsatisfied customer because they spoke out, Southwest should make sure that its employees respect the constitutional rights of its customers.

Stand with Duff Watson: tell Southwest to respect its customers’ freedom of speech.

Last week, Duff Watson, an A-list Southwest flyer and father of two, reported poor customer service by tweeting while waiting for his flight to depart from Denver. Not only did Southwest ignore  his tweet, but he also got kicked off  the plane with his two children because of it. The agent would only let Duff and his family board the flight if he deleted the incriminating tweet.

 

It looks like Southwest airlines does not like to be reminded that it is accountable to its customers. The airline justifies its violation of freedom of speech by evoking concerns for the safety of the agent who felt threatened by the tweet. It is our right as consumers to express our dissatisfaction and exercise our freedom of speech. Watson’s experience is an unacceptable attempt by Southwest to silence its customers.

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